Privacy Policy

1. Who we are

Tainhaus ("we", "us", "our") is a UK-based retailer of premium log cabins and garden rooms. Our website is tainhaus.co.uk. For any data-related queries, contact us at info@tainhaus.co.uk.

2. What data we collect

We collect the following personal data:

• Name, email address and phone number when you submit an enquiry or contact form
• Email address when you sign up to our newsletter
• Order details including name, address and payment information when you make a purchase
• Usage data via analytics cookies (only with your consent)

3. How we use your data

• To respond to your enquiries and provide customer service
• To process and fulfil your orders
• To send you marketing emails (only if you have consented)
• To improve our website and services
• To comply with our legal obligations

4. Legal basis for processing

We process your data on the following legal bases under UK GDPR:

• Contract -” to fulfil orders you have placed
• Legitimate interests -” to respond to enquiries and improve our services
• Consent -” for marketing emails and analytics cookies

5. Cookies

We use essential cookies to make the site function correctly. With your consent, we also use analytics cookies to understand how visitors use our site. You can manage your cookie preferences at any time using the cookie banner.

6. Third parties

We share your data with the following trusted third parties:

• Stripe -” payment processing (they do not store your card details on our servers)
• Neon / Railway -” secure database hosting
• We do not sell your data to any third party.

7. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time
• Lodge a complaint with the ICO at ico.org.uk

To exercise any of these rights, email info@tainhaus.co.uk.

8. Data retention

We retain enquiry and order data for 7 years in line with UK tax and accounting requirements. Newsletter subscribers are kept until they unsubscribe.

9. Contact

For any privacy-related questions, contact us at info@tainhaus.co.uk.