Warranty & Guarantee

What is covered

• Structural defects in the log walls, roof and floor
• Manufacturing defects in doors and windows
• Failure of joints, fixings or connectors due to manufacturing fault
• Premature timber rot or decay not caused by external factors
• Structural failure under normal use and load conditions

What is not covered

• Damage caused by improper installation not carried out by Tainhaus or an approved installer
• Normal weathering, discolouration, or surface checking of timber
• Damage caused by neglect, misuse, or failure to maintain the product
• Damage caused by acts of nature including storms, flooding, or subsidence
• Cosmetic damage that does not affect structural integrity
• Modifications made to the structure after installation
• Consumable items such as roof felt, bitumen tiles, or sealants

Warranty period

The 5-year structural warranty commences from the date of delivery to your address. You will receive confirmation of your warranty start date with your delivery documentation.

How to make a claim

To make a warranty claim, please email hello@tainhaus.co.uk with:

• Your order number and delivery date
• A clear description of the defect or issue
• Photographs showing the defect

We aim to respond to all warranty claims within 5 working days. Valid claims will be resolved by repair, replacement of affected parts, or in exceptional circumstances, full product replacement.

Timber maintenance

To maintain your warranty and ensure longevity of your cabin, we recommend:

• Treating all external timber surfaces with a suitable wood preservative every 1-2 years
• Ensuring guttering is kept clear and water drains away from the base
• Checking and reapplying sealant around doors and windows annually
• Keeping vegetation clear from the walls of the structure

Failure to maintain the product appropriately may affect your warranty cover.

Transferability

The Tainhaus warranty is non-transferable and applies to the original purchaser only.

Contact

For warranty queries, email hello@tainhaus.co.uk or visit our contact page.